Delivery times depend on where you are:

• Australia: 5-14 business days
• New Zealand: 7-16 business days
• United States: 7-20 business days
• United Kingdom: 10-21 business days
• Canada: 10-21 business days

We process orders within 1-3 business days, then your parcel ships. You'll get a tracking number by email as soon as it's on the way.

Yes — free standard shipping on every order to Australia, New Zealand, US, UK, and Canada. No minimum order, no surprises at checkout.

Once your order ships (1-3 business days after purchase), we'll email you a tracking number. Use it on the courier's website to follow your parcel through to delivery.

If you haven't received tracking within 5 business days, check your spam folder first, then email us at caddyanco@gmail.com.

That's normal — we work with international warehouses to keep prices competitive. Your tracking may show your parcel travelling through multiple countries before reaching you. As long as it's moving, it's on its way.

Sometimes parcels get held up at customs or by courier capacity, especially during peak periods. If your order hasn't arrived within the estimated timeframe + 5 business days, email us at caddyanco@gmail.com with your order number and we'll investigate immediately.

For Australian orders: no, the price you pay is final.

For international orders (US, UK, NZ, Canada): you may be required to pay import duties or local taxes when your parcel arrives. These charges are set by your country's customs and are the customer's responsibility. They're typically small for items under $200 but vary by country.

You have 30 days from delivery to return an item for any reason. It needs to be unused, in original packaging, and accompanied by your order number.

Full details are in our Refund Policy.

Email us at caddyanco@gmail.com with your order number and reason for return. We'll respond within 1-2 business days with a Return Authorisation and the address to send the item to. Please don't send items back without authorisation — we may not be able to process them.

• Faulty, damaged, or wrong item: we cover return shipping
• Change of mind: you cover return shipping (we recommend tracked post)

Once we receive and inspect your return, your refund is processed within 5-10 business days to your original payment method. Bank processing can add a few extra days.

Take photos of the damage as soon as possible (don't throw away the packaging yet), then email us at caddyanco@gmail.com within 7 days of delivery. We'll arrange a free replacement or full refund — your choice.

Here's the honest answer: training aids work when you use them consistently. The Putting Mirror won't fix three-putts unless you practise with it 5-10 minutes a day. The Swing Path Trainer won't cure your slice unless you commit to the drill.

What our gear does is give you immediate visual feedback — so you can see what's wrong without needing a coach watching every swing. The rest is on you.

Most of our gear works both indoors and outdoors:

• Putting Mirror, Putting Mat, Grip Trainer — perfect for indoor use
• Chipping Net — great for backyard, garage, or office break room
• Launch Monitor — works indoors with a net, or outdoors on grass
• Swing Path Trainer — flexible, works on mat or grass

All products are covered by our 30-day return policy, plus your statutory rights under Australian Consumer Law (or equivalent in your country). If something develops a fault outside the 30-day window due to a manufacturing defect, email us — we'll work with you to find a fair solution.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are secured via Shopify's PCI-compliant payment processing.

Yes. We never see or store your card details. Payment processing is handled entirely by Shopify Payments and your chosen provider, which are PCI-DSS Level 1 certified — the highest security standard in the industry.

If you contact us within 12 hours of placing your order, we'll usually be able to update or cancel it. After that, your order may already be shipping and we can't always intercept it. Email caddyanco@gmail.com as soon as possible.

First, check your spam or promotions folder — that's where it usually ends up. If it's still missing after 15 minutes, email us at caddyanco@gmail.com with the email address you used at checkout and we'll resend it.

We're a Brisbane-based golf retailer focused on one thing: training gear that actually makes you better. No brand markup, no clubhouse pricing — just well-designed practice equipment that helps amateur golfers improve.

Caddy & Co is headquartered in Brisbane, Queensland, Australia. Our products ship from international warehouses to keep delivery times competitive worldwide.

Email us at caddyanco@gmail.com. We aim to respond within 1-2 business days, Monday to Friday.